These terms are an agreement between you and Ibtikar Al Ula for Information Technology and E-Marketing Co. Ltd. ("we", "us"). They cover your use of the Soberwise app. Our Privacy Policy explains how data is handled. Google Play's own terms also apply to downloads and payments made through Google Play.
By using Soberwise, you agree to these terms. If you don't agree, please don't use the app.
1. Who can use Soberwise
You must be 18 or older. Soberwise is not meant for children.
2. What Soberwise is, and what it is not
Soberwise is a wellness and self-tracking app for people who want to stop drinking alcohol. It offers a counter, check-ins, short lessons, and tools for difficult moments.
Not medical care.
- Soberwise is not a medical device and does not diagnose, treat, cure, or prevent any medical condition.
- It is not intended for medical purposes.
- Its information is general, not personal medical advice.
- Always consult a healthcare professional for medical advice, diagnosis or treatment.
- Check with a doctor before making medical decisions, including decisions about stopping drinking or about medicines.
Safety warning. If you drink heavily or every day, stopping suddenly can be dangerous: talk to a doctor first. If you have a seizure, fever, severe confusion, hallucinations or an irregular heartbeat, call emergency services right away.
Not a crisis or emergency service. If you are in danger, or thinking about harming yourself, call your local emergency number now.
Helplines are independent. The helplines shown in the app are run by independent organizations. We only list numbers we have confirmed from official sources, but we can't guarantee that a line will answer, or what service it gives. Their own terms apply.
3. Your license to use the app
We give you a personal, non-exclusive, non-transferable license to install and use Soberwise on devices you own or control, for your own non-commercial use. We can revoke it if you break these terms.
The app's texts, lessons, images, tree art and code belong to us or to the people who licensed them to us. You may not copy, sell, rent or redistribute them, or reverse-engineer the app, except where the law allows it.
4. Acceptable use
Please don't:
- use Soberwise in a way that breaks the law;
- try to get Premium features without paying for them, or interfere with Google Play billing;
- disrupt the app, or try to access other people's data;
- use the app's content to build a competing product.
5. Your data and your content
What you write in Soberwise is yours. It is stored only on your phone (see the Privacy Policy). We can't see it, and so we can't restore it.
If you lose your phone, delete the app or choose Delete all my data, your data is gone unless you exported a copy. Me > My data > Export my data creates a file you can keep. That file is not encrypted, so keep it somewhere safe.
6. Free features and Premium
Always free. The core of Soberwise stays free. This includes:
- SOS and all its tools;
- crisis lines and helplines;
- the withdrawal guide and the Professional help page;
- the first week of the program, and the course for after a slip;
- your counter, tree and milestones;
- daily check-ins, and logging a slip;
- your journal;
- reading everything you have written;
- exporting and deleting your data;
- cancelling, refunds and restoring purchases.
Premium adds features such as the rest of the three-year program, insights, the "what works for you" ranking, more courses and plans, writing new letters to your future self, habits, weight, the mood trend and extra looks. The purchase screen lists what Premium includes before you buy.
If Premium ends, nothing you wrote is deleted. You can still read it, export it and delete it.
7. Subscriptions and purchases
The plans. When you buy, Google Play shows the plan, its length, the price and the renewal price before you pay. Those are the terms that apply. We offer:
- Yearly, with a 7-day free trial: free for 7 days, then the yearly price (US$49.99 per year in the United States).
- Yearly, with an introductory first month: a reduced price for the first month (US$0.99 in the United States), then the full yearly price (US$69.99 per year in the United States).
- Lifetime, where offered: a single payment. It does not renew.
We may offer other plans, such as monthly. Prices differ by country and may include taxes. The price shown in Google Play before you pay is the price that applies to you.
Who can get the offers. Free trials and introductory prices are for people who have not subscribed to Soberwise before. Google Play shows whether an offer applies to you before you pay.
Your agreement. Before you pay, the purchase screen shows:
- the price;
- for a free trial, the date it ends and when you'll be charged;
- that the plan renews automatically.
When you tap the purchase button and confirm in Google Play, you agree to that plan, its price and its automatic renewal.
Billing. Google Play charges the payment method in your Google account. We never see your payment details.
Free trials convert automatically. When a free trial ends, your yearly plan starts and Google Play charges the yearly price, unless you cancel before the trial ends.
Introductory prices end automatically. When the introductory month ends, your plan continues at the full yearly price, unless you cancel before then.
Automatic renewal. Subscriptions renew automatically at the end of each period, at the renewal price shown when you bought, until you cancel. To avoid being charged, cancel at least 24 hours before the trial or the current period ends. Google Play may place a temporary authorization hold on your payment method up to 48 hours before a renewal (up to 5 days in India and Brazil).
Reminders. If notifications are on, the app reminds you before a free trial or an introductory price ends, and before a yearly renewal. The reminder gives the date, the price when known, and how to cancel. Google Play also emails you when a trial is about to end.
How to cancel.
- In the app: Me > Subscription > Manage subscription.
- In Google Play: open Subscriptions, select Soberwise, tap Cancel subscription, and follow the steps.
Deleting the app does not cancel your subscription. After you cancel, you keep Premium until the end of the period you have already paid for.
Price changes. If we change the price of a plan, the new price applies to new purchases. Existing subscribers keep their price unless we move them to the new price. If we do that and the price goes up:
- Google Play tells you in advance.
- In most cases, you must accept the new price, or your subscription ends at the renewal where the new price would apply.
- In some countries, Google Play allows a price increase with 30 or 60 days' notice that applies unless you cancel.
You can always cancel before a new price applies.
Restore purchases. If you change phones or reinstall, sign in to the same Google account and tap Restore purchases.
Lifetime. Lifetime access unlocks Premium on the Google account you bought it with, for as long as we offer Soberwise and its Premium features. It is not a subscription and never renews.
8. Refunds
Refunds follow Google Play's policies:
- Within 48 hours of a payment: you can ask Google Play directly. Go to play.google.com, open Payments & subscriptions > Budget & order history, choose the order, and select Report a problem.
- After 48 hours: contact us at info@ibtikaralula.com with your order number (it starts with "GPA."). We look at each request fairly and in line with the law.
EEA and UK. When you buy Premium, you ask for it to start straight away. Google Play's purchase pages explain how this affects the 14-day right of withdrawal and how to withdraw where that right applies. Cancelling stops future charges, and you keep access until the end of the period you paid for.
9. Changes to the app
We improve Soberwise over time and may add, change or remove features. We will keep SOS and the help pages free. If a change takes away a Premium feature you paid for, we will tell you, and you can contact us.
10. Third-party services and data costs
The app links to helplines, websites, Google Play and your phone's own apps (dialer, messages, browser). They are run by others, under their own terms. We are not responsible for them.
Most of Soberwise works offline. Checking your subscription, buying and opening links use the internet, and your mobile carrier's data charges may apply.
11. Disclaimer
We work to make Soberwise accurate, safe and available. To the extent the law allows, the app is provided "as is". We can't promise that it will always be available, error-free, or that it suits every need.
12. Limits on our liability
Nothing in these terms limits liability that cannot be limited by law. That includes liability for death or personal injury caused by negligence, and liability for fraud.
Subject to that, and to the extent the law allows:
- we are not liable for losses we could not reasonably foresee, or for losses caused by events outside our control;
- we are not liable for data lost on your phone (we never hold a copy);
- our total liability to you is limited to the amount you paid for Soberwise in the 12 months before the claim.
13. Your rights as a consumer
Nothing in these terms takes away rights you have under the consumer laws of the country where you live, where those rights cannot be changed by agreement. This includes consumer laws in the EU, the UK and Australia.
14. Disputes
If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and you may bring a claim in its courts where the law allows.
Before going to court, please contact us. Most problems can be solved by email.
15. Changes to these terms
We may update these terms. We change the date at the top. If a change matters, especially one that affects your subscription, we tell you in the app before it applies, and you can cancel before then.
16. Contact
Questions about these terms: info@ibtikaralula.com.
Ibtikar Al Ula for Information Technology and E-Marketing Co. Ltd.