My reminders don't arrive. What can I do?
Check that notifications are allowed for Soberwise in your phone's settings, and that the reminders you want are on in Me > Notifications. Some phones stop apps in the background to save battery: in your phone's battery settings, allow Soberwise to run in the background.
I subscribed to Premium but don't see it. How do I restore it?
Open Me > Subscription and tap Restore purchases. Make sure your phone is signed in to the same Google account you subscribed with, and that you're online.
How do I cancel my subscription?
In the app, open Me > Subscription > Manage subscription. Or open Google Play, tap your profile, then Payments & subscriptions, then Subscriptions. Deleting the app does not cancel your subscription. After you cancel, Premium stays active until the end of the period you paid for.
How do I ask for a refund?
Within 48 hours of a payment, ask Google Play from the order history in your Google account. After 48 hours, email us at info@ibtikaralula.com with the order number from your Google Play receipt (it starts with "GPA.").
Will I lose my progress if I delete the app or change phones?
Your data is stored only on your phone, so we can't recover it from our side. Before you delete the app or change phones, open Me > My data > Export my data and keep the file somewhere safe. On the new phone, use Me > My data > Import a backup.
Can other people see that I use Soberwise?
Notifications are discreet by default and never mention alcohol. In Me > Privacy and security you can lock the app with your fingerprint or face and hide its content in the app switcher.
How do I delete my data?
In the app, open Me > My data > Delete all my data. This permanently deletes everything on your phone and resets the home-screen widget. All the details are on the "Delete your data" page.
